Sensory Friendly Solutions Certification Program

Unlock a World of Inclusion: Get Sensory-Friendly Certified

Stand Out from the Crowd: From Solopreneur to Global Leader

Whether you’re a small business, a global organization, or an individual creator, our Sensory Friendly Certification Program helps you stand out by demonstrating your commitment to accessibility and inclusion for your team and your customers.

Why Become Certified?

33% of People Experience Sensory Sensitivity or Overload

Appeal to a Wider Audience: Did you know that 1 in 3 people experience sensory sensitivities? Certification helps you reach an underserved market and foster positive experiences.
Trusted Mark of Quality: Showcase your commitment with a third-party endorsement that differentiates you from competitors.
Create Inclusive Environments: From customers to team members, ensure your spaces and events are welcoming for all.
Drive Positive Change: Generate goodwill, positive media, and be a business that truly makes a difference.

See the Bigger Picture: Sensory Processing Beyond the Iceberg.

Over 25 diagnoses, including anxiety, autism, ADHD, concussion, dementia, developmental disabilities, PTSD, sensory processing disorder (SPD), hearing loss, low vision, fibromyalgia, ME/CFS, seizure disorders, and neurodiversity, often involve sensory processing challenges. Bright lights, loud noises, and crowded spaces can be overwhelming for many.

Chances are, you know someone who experiences this.

Sensory Friendly Solutions Certification helps you create welcoming spaces for everyone, showing your customers and team that you care

Sensory sensitivity and overload can affect anyone, not just those with disabilities.

Sensory-Friendly Certification helps you create spaces that welcome everyone, expanding your audience and fostering positive experiences. Show your commitment by becoming certified today!

The Value of Certification: In Their Own Words

Going through Training and Certification with Sensory Friendly Solutions empowered me to be able to offer sensory-friendly performances and shows that are inclusive and accessible to more people.

Christina Martin Singer-Songwriter

Benefits of Certification:

Expand Your Reach: Attract and retain more customers and clients.
Enhance Team Satisfaction: Create a comfortable environment for employees, too!
Elevate Your Brand: Stand out with a trusted mark of inclusivity.
Continuous Improvement: Access resources and expert insights to maintain high standards.
Positive Exposure: Build goodwill, gain media recognition and spark word-o9f-mouth recommendations.

What Makes Our Certification Unique?

Expert Guidance: Led by our founder, Christel Seeberger, with 30+ years of healthcare experience and lived sensory sensitivity.
Tailored Recommendations: Every assessment is customized to your specific event, location, or business.
Virtual Convenience: Complete the program from anywhere with our fully virtual process.

Who Is This For?

Our certification is for anyone ready to create more inclusive, sensory-friendly environments—whether you’re just starting or already making strides. It works for:

Small Businesses: Shops, cafes, and local services looking to attract and accommodate diverse customers.
Non-Profits: Community organizations aiming to make their events and programs more accessible.
Event Venues: Theaters, conference centers, and sports arenas creating welcoming spaces for everyone.
Retail Spaces: Grocery stores, shopping malls, and boutiques implementing sensory-friendly practices.
Creators and Performers: Artists, musicians, and entertainers offering sensory-friendly experiences.
Libraries and Museums: Looking to introduce or enhance inclusive programming and exhibits.
Health and Wellness Centers: Gyms, spas, and clinics striving for calming, accessible environments.
Tourism and Hospitality: Hotels, attractions, and tour operators embracing sensory-friendly practices.

So, whether you’re starting from scratch or building on your current efforts, our certification is tailored to help you succeed.

Certification Program Overview

Steps to Sensory-Friendly Certification: Tier 1 and Tier 2

Enroll and Pay
Start your journey by purchasing your certification and enrolling in the program that fits your needs: Tier 1 or Tier 2.

Purchase Mandatory Training Memberships
The team members responsible for facilitating the live virtual assessment and implementing recommendations must all hold a Sensory Friendly Solutions All Access Training Membership. This membership is purchased separately and provides essential resources to ensure the success of your certification process.

Tier 1: Online Certification Process

Complete the Questionnaire
Provide detailed information about your event or location by filling out a comprehensive questionnaire. This ensures a thorough understanding of your current setup and needs.
Submit Visuals
Submit a video and photos showcasing your event or location. This visual documentation will be used for assessment purposes.
Customized Report
Receive a detailed report with actionable recommendations to enhance sensory accessibility, delivered by our sensory expert.
Submit Your Questions
After reviewing the report, submit your questions. You will receive a personalized video recording and written answers from our, ensuring clarity and providing resources you can refer to anytime.
Implementation and Attestation
Implement the recommended changes and submit an attestation confirming their completion.
Certification Badge
Receive your Sensory-Friendly Certification Badge, valid for that year until December 31.

Tier 2: Virtual Live Certification Process

Complete the Questionnaire
Start by providing key details about your event or location in a detailed questionnaire.
Schedule a Virtual Audit
Book a live virtual walkthrough of your event or location with Christel Seeberger, our founder, CEO, and sensory expert. This session provides real-time feedback and detailed insights tailored to your specific needs.
Note: Christel is based in the Atlantic Time Zone and supports events and locations globally. Scheduling will be arranged based on her availability.
Customized Report
Receive a comprehensive report summarizing the virtual audit, including tailored recommendations to enhance sensory accessibility.
Live Q&A Session
Following the customized report, participate in a live Q&A session with Christel. This allows for immediate clarification and ensures your team’s full understanding of the recommendations.
Implementation and Attestation
Make the recommended changes and submit an attestation confirming their completion.
Certification Badge
Earn your Sensory-Friendly Certification Badge, valid for that year until December 31.

Fees and Memberships

Certification Fee (Year 1)

Tier 1: $999 CAD plus applicable tax
Tier 2: $1999 CAD plus applicable taxes

Annual Renewal Fee
$199 CAD plus applicable taxes

Mandatory All-Access Training Memberships
$119 CAD per person per year plus applicable taxes (required for team members involved in virtual sessions and implementation).

Annual Renewal Process
Maintain your certification with an annual renewal process. Submit an updated attestation and pay the renewal fee to receive a new Sensory-Friendly Certification Badge each year, showcasing your ongoing commitment to inclusivity.

Frequently Asked Questions

What is included in the Certification Fee?

Tier 1: The fee includes a detailed questionnaire, submission of videos and photos for assessment, a customized report with sensory-friendly recommendations, a recorded Q&A video with written answers, and access to the certification badge for one year (valid until December 31).
Tier 2: The fee includes a detailed questionnaire, a live virtual audit conducted by our expert, a customized report with sensory-friendly recommendations, a live Q&A session, and access to the certification badge for one year (valid until December 31).

What does the Annual Renewal Fee cover?

The Annual Renewal Fee covers the renewal of your certification badge for another year. You’ll need to submit an attestation confirming no significant changes have been made to your event or location.

Are All-Access Training Memberships required?

Yes, team members involved in virtual sessions or implementing recommendations must purchase an All-Access Training Membership for $119 CAD per person per year. This ensures they are equipped with essential knowledge about sensory-friendly practices.

How does the virtual site review work?

Tier 1: There is no live virtual review. You’ll submit videos and photos, which our expert will review to create a customized report.
Tier 2: You’ll book a live virtual walkthrough of your event or location with our founder and sensory expert. This session allows for real-time assessment and feedback.

What happens during the Q&A session?

Tier 1: After receiving your report, you can submit questions and receive a recorded video with written answers from our expert.
Tier 2: You’ll participate in a live Q&A session with our expert to clarify recommendations and gain insights on implementation.

What if my event or location doesn’t pass the certification review?

If your event or location does not meet certification requirements, we’ll provide a detailed report with recommendations to help you improve. You can reapply once updates have been made.

Can I use the certification badge for marketing?

Yes! Once certified, you can display the “Sensory Friendly Solutions Certified with the year” badge on your marketing materials, website, and event/location signage for one year.

What happens if I make changes to my event or location after certification?

Substantial changes require a reassessment to ensure your certification remains valid. Additional fees may apply.

Is this certification suitable for businesses of all sizes?

Absolutely! The program is tailored to your specific needs, whether you’re an individual, small business, or large organization.

Can I certify multiple events or locations?

Yes, you can certify multiple events or locations. However, each event or location must go through the certification process individually to ensure it meets all necessary requirements and standards.

How long does the certification process take?

The entire process, from submitting your questionnaire to receiving your certification badge, typically takes 4-6 weeks, depending on scheduling and the tier you select.

How do I renew my certification?

You’ll receive a renewal notification before your certification expires. Simply submit the renewal fee and an attestation confirming your event or location remains unchanged.

What payment methods do you accept?

We accept major credit cards and online payment methods at checkout.

Have More Questions?

If you have additional questions, contact us for more information.

FAQ: Virtual Assessment

1. What platform is used for the virtual assessment?
The virtual assessment is conducted via Microsoft Teams. Please ensure you have access to this platform prior to your scheduled audit on a phone or tablet with good quality audio and video to be seen and heard.

2. Will the meeting be recorded?
Yes, the session will be recorded, and an AI scribe will be used to capture detailed notes. These materials will help provide a thorough and actionable report after the assessment.

3. Who is responsible for obtaining permission for the live virtual assessment and recording?
It is your responsibility as the event or location organizer to obtain any necessary permissions for the live virtual assessment and recording. This ensures compliance with privacy and organizational policies.

4. What should I prepare before the virtual walkthrough?
Before the assessment, ensure your event or location is ready to be virtually toured. Prepare any specific questions or concerns you’d like addressed during the session to make the most of the expert’s time.

5. What happens if I encounter technical issues?
In case of technical difficulties, please notify us immediately. We will work with you to reschedule or troubleshoot as necessary to complete the assessment effectively.

6. How will the findings of the assessment be shared?
Following the assessment, you will receive a detailed report, including recommendations and insights, along with access to the recorded session for reference.

Terms and Conditions

Terms and Conditions for Sensory-Friendly Certification Program

Eligibility

The certification program is open to events, locations, and organizations of all sizes.
Participants must complete all required steps for the selected Tier (Tier 1 or Tier 2) to be eligible for certification.
Sensory Friendly Solutions reserves the right to refuse any application for certification or renewal at its sole discretion without providing a reason.

Fees and Payments

All fees, including the Certification Fee, Annual Renewal Fee, and All-Access Training Membership fees, are non-refundable.
Certification Fee (Year 1):
- Tier 1: $999 CAD plus tax
- Tier 2: $1999 CAD plus tax
Annual Renewal Fee: $199 CAD plus tax
Mandatory All-Access Training Membership: $119 CAD per person per year plus tax (required for team members involved in virtual sessions and implementation).
Payments must be made in full at the time of enrollment.

Program Requirements

All required questionnaires, videos, and photos must be submitted within the specified timeframe for Tier 1 participants.
Tier 2 participants must schedule virtual audits and Q&A sessions based on availability.
Failure to provide required materials or participate in scheduled sessions may result in forfeiture of certification eligibility without refund.
Participants must implement the recommended changes and submit an attestation confirming completion to receive their certification badge.

Certification Badge

The certification badge is valid for one year, expiring on December 31 of the year it was issued.
The badge may be used for marketing purposes, including on websites, social media, and signage, but only during the validity period.
Misuse of the certification badge, including use after expiration, will result in legal action.

Annual Renewal

Certification renewal requires the submission of an updated attestation confirming no significant changes to the event or location.
Renewal fees must be paid annually to maintain certification.
Significant changes to the event or location require reassessment, which may incur additional fees.
Sensory Friendly Solutions reserves the right to refuse renewal at its sole discretion.

Program Limitations

Certification does not guarantee compliance with local or national accessibility regulations.
The program provides recommendations and resources based on sensory-friendly practices but does not include enforcement or liability services.
Certification is based solely on the materials and information provided by the participant. Inaccurate or incomplete submissions may affect results.

Rescheduling and Cancellations

Virtual audits and Q&A sessions (Tier 2) can be rescheduled with at least 72 hours’ notice.
Failure to appear for a scheduled session without prior notice will result in forfeiture of that session without refund.

Intellectual Property

All reports, recommendations, and training materials provided by Sensory Friendly Solutions are proprietary and may not be shared, reproduced, or distributed without explicit permission.
Certification participants may use provided resources only for internal purposes related to their event or location.

Refusal of Service

Sensory Friendly Solutions reserves the right to refuse service to any applicant, participant, or organization at any stage of the certification or renewal process at its sole discretion.
Grounds for refusal may include, but are not limited to, incomplete submissions, failure to comply with program requirements, or actions inconsistent with the values and mission of Sensory Friendly Solutions.

Liability

Sensory Friendly Solutions is not responsible for any damages, liabilities, or losses arising from the use of certification recommendations or the implementation of sensory-friendly practices.
Participants are solely responsible for compliance with local laws and regulations.

Changes to Terms

Sensory Friendly Solutions reserves the right to amend these terms and conditions at any time.
Continued participation in the program constitutes acceptance of updated terms.

Trusted By: Building Inclusive Spaces Together

The Art of Inclusion: A Testimonial from a Sensory-Friendly Certified Gallery

"I have single-sided deafness and often struggle with loud or crowded environments. Sensory Friendly Solutions Training and Certification not only helped me better understand my own sensory experience and triggers, but guides me in making my own art shows and community art gallery more accessible to others."

Kristen Herrington Art Togetherland Art Gallery